Due to the increase in cyberloafing, inappropriate emails, and lawsuits, employee monitoring has become more widespread and much easier and cheaper to use thanks to new and improved technologies. Both employers and employees are concerned with how ethical this surveillance may be. Employers are using these monitoring devices to keep track of their employees productivity, email use, and what websites the employees are viewing during the day. These employees feel that to much of this monitoring is an invasion of their privacy and can cause a conflict between the employer and employee. Therefore researchers have taken this opportunity to understand the ethics of monitoring employees and the current practices that employers are using are being explored and discussed.
One of the most important steps an employer needs to take is by making ethical standards for all employees and educating all employees on such standards. To understand what is ethical and what is unethical you should understand some key terms. Webster's Illustrated Contemporary Dictionary states the definition of ethics as the basic principles of right actions. Values are things regarded as desirable, worthy, or right, as a belief or an ideal. Morals pertain to character and behavior from society's view of right and wrong. A belief is the acceptance of something as real or actual. Ethics can also be the decision making of actions based on a set of values, morals, and beliefs that a person possesses.
A good question to ask yourself is, can technology change or influence our sense of values, morals, or ethics? From the information I've looked at they think yes, since technology can influence our actions and behaviors as it already has in many cases. Actions and behaviors, in turn, tend to form our values, ethics and ultimately our character; but this is a question that I believe every employee should ask themselves and so should employers.
The internet is a huge playground for adults of many different hobbies, so let's explore some of those hobbies. According to a study conducted by ComStore Networks, 59% of on-line sales in 2002 were conducted from the shopper's workplace. Peak Internet access from work occurred between 10 A.M. and Noon. That means many employees are taking advantage of employer-provided access to the Web to conduct distinctly non-work related business. This includes shopping, bidding on on-line auctions, booking travel, visiting chat rooms, writing personal e-mails or just surfing the Internet as a hobby. One company in Seattle, N3H3, which tracks lost productivity, estimates that conducting personal business and surfing at work costs the typical 1000 employee company approximately 11 million dollars a year (Future Magazine 2003) and another study totals this to about 63 billion dollars each for American firms (http://www.huizenga.nova.edu/Jame/articles/employee-monitoring.cfm).
Many laws have emerged since the internet was first released by the Pentagon in 1984 and the most recent on April 30, 1995 when NSF handed over control of the Internet to private sector. But the internet continues to change, evolve which in turn new laws are created and implemented into the workplace. The internet is an exciting tool that many businesses use daily for everything from inventory, to employee salaries. But the internet is also the same exciting tool that has caused many employees to lose their job over. This is where the issue of surveillance being ethical or not. Is it ethical for employees to constantly monitor all of their employees actions, and when is it to much?
http://www.huizenga.nova.edu/Jame/articles/employee-monitoring.cfm